Agartala Airport in northeast India has seen a significant improvement in customer satisfaction rating, rising from 4.77 to an outstanding 4.83 on a scale of 5. The airport’s commitment to providing top-notch services, including security check-in desks, cleanliness, and passenger assistance, has been praised by travelers. The airport’s administration is committed to improving its standards and aiming to rank among India’s top 5 airports. The airport’s renovations have been well-received, making it a model of excellence in the aviation industry.
Airports Authority of India (AAI) commissioned an independent firm to poll its customers, and the results showed a notable improvement in Agartala Airport’s customer satisfaction rating.
For the period of October 2023 to March 2024, Agartala Airport’s rating increased from 4.77 to an outstanding 4.83 on a scale of 5, based on evaluations of 32 distinct characteristics. With this accomplishment, the airport serving the northeastern area of India has the best customer satisfaction rate of any.
The customer satisfaction survey indicates the airport’s dedication to providing top-notch services to its guests. The improved rating is a result of the committed work done by all airport employees. From the security check-in desks to the cleanliness and passenger assistance, travelers have acknowledged and valued the staff’s hard work.
“We are thrilled to announce that Agartala Airport has received the highest customer satisfaction rating in the north-eastern states,” representative airport
This success is a result of our team’s collective diligence and hard work. We work hard to provide our guests with the greatest experience possible, and this acknowledgment inspires us to keep doing the good work,” he said.
Considering the competitive nature of the evaluations among 64 airports countrywide, Agartala Airport’s accomplishment is remarkable. The administration of the airport has said that it hopes to make further improvements and rank in the top 5 airports in India.
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The representative said, “We are committed to maintaining and improving our standards.” “We want every traveler to have a positive and unforgettable experience when using our airport. We are eager to put in even more effort to reach this goal.”
The renovations have been well received by travelers, who have complimented the airport on its improved amenities, polite personnel, and smooth operations. The feedback shows that regular travelers in the area have a high degree of satisfaction and a preference for Agartala Airport.
Agartala Airport is a model of excellence in the aviation industry, not just in the northeast but across the nation, as it keeps improving its amenities and services. The administration of the airport is still committed to realizing its goal of ranking among India’s best airports and providing each and every traveler with a superior travel experience.
“Using an outside organization, AAAI evaluates passengers’ satisfaction in each of the 64 airports. This survey is conducted using 32 criteria. Based on consumer satisfaction, a survey is conducted. Five is the rating scale that is used. “I’m happy to announce that, for the period of October 2023 to March 2024, Agartala Airport’s customer satisfaction rating increased from 4.77 to 4.83,”
K C Meena, Director of Agartala Airport
“Throughout the whole Northeast, this rating is the highest. Out of all the airports in the northeastern states, ours in Agartala has the highest rating. All of this is a result of our airport’s excellent personnel across all departments. We’re excited to put in a lot of effort and concentrate on ranking among India’s top 5 airports,”.
K C Meena, Director of Agartala Airport
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