Air India Enhances Baggage Tracking with Apple’s Find My Integration

Air India has launched an innovative baggage tracking feature, allowing passengers to use Apple’s Find My app to locate lost luggage. This new capability integrates with the airline’s existing tracking system, enhancing the experience for travellers dealing with delayed or misplaced baggage.

How Air India’s New Baggage Tracking Works

The baggage tracking system is available through the Air India Website and mobile app, leveraging real-time airport data to keep passengers updated. Customers who add their flights to the “My Trips” section of the app can access baggage details automatically after check-in.

Alternatively, passengers can use the “Track My Bags” feature on the website or scan the barcode on their baggage receipt to initiate tracking.

If a passenger’s baggage goes missing, they can report it at Air India’s Baggage Counter, where staff will assist in filing a Property Irregularity Report (PIR). Once the PIR is generated, passengers using Apple devices can retrieve a “Share Item Location” link from the Find My app and submit it via Air India’s mobile app or website.

Steps to Share AirTag Location with Air India

1. Report Lost Baggage: Visit the Air India Baggage Counter at the airport to file a Property Irregularity Report (PIR).

2. Generate AirTag Location Link: Open the Find My app, select the AirTag, and generate the “Share Item Location” link.

3. Submit AirTag Location via App or Website:

• Mobile App: Go to the ‘Customer Support Portal,’ select ‘Baggage,’ then ‘Lost and Found Check-in Baggage,’ and submit the AirTag link.
• Website: Navigate to the ‘Lost and Found Check-in Baggage’ section in the Customer Support Portal and provide the AirTag link along with the PIR number.

3. Track Baggage Status: After submission, passengers receive an acknowledgment email with a link to check their baggage status.

4. Airport Teams Locate the Baggage: Air India’s authorized airport teams use the shared AirTag location to locate and reunite passengers with their baggage.

Ensuring Privacy and Data Security

Air India has implemented strong privacy measures to protect passenger data. The location-sharing link expires automatically after seven days or when the luggage is found. Additionally, travellers have the option to stop sharing their baggage location at any time.

System Requirements for Apple’s Baggage Tracking Feature

To use the new tracking feature, passengers need an Apple device running iOS 18.2, iPadOS 18.2, or macOS 15.2 or later. Travellers can also track their baggage through Air India’s “My Trips” section in the mobile app or the “Track My Bags” feature on the website.

Air India’s Commitment to Baggage Efficiency

Handling over 100 million baggage items annually, Air India boasts a 99.6% on-time delivery rate. However, occasional delays due to airport system issues, flight misconnections, or operational disruptions can occur. This new technology aims to provide additional support in such cases, making it easier for passengers to recover their belongings quickly.

How to Use Apple AirTag for Baggage Tracking

Apart from Air India’s tracking feature, Apple AirTags provide an independent way for travellers to track their luggage. Here’s how to use them:

1. Set Up Your AirTag

• Open the Find My app on your iPhone.
• Tap “Add Item” and follow the instructions to pair the AirTag with your Apple ID.
• Rename the AirTag for easy identification, such as “Checked Bag” or “Carry-On.”

2. Place AirTag in Your Luggage: Secure the AirTag inside your suitcase, preferably in a zipped pocket to prevent loss.

3. Track Your Bag in Real Time

• Open the Find My app and select your AirTag to see its current location.
• If your baggage is delayed, use the Find My app’s Lost Mode to get notified when it’s found.

4. Use Precision Finding: If your AirTag is within Bluetooth range, use the Precision Finding feature on newer iPhones to locate it precisely.

5. Share Location with Airline Staff: If your bag is lost, share the AirTag’s last known location with airline representatives to speed up recovery.

Final Words

AirTags work seamlessly with Apple’s global Find My network, making them a reliable option for travellers who want an extra layer of security for their checked baggage. By combining Air India’s new baggage tracking feature with Apple AirTags, passengers can enjoy a more seamless and stress-free travel experience.

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