Mumbai Airport has expanded its digital gateway initiative, enhancing the travel experience for both DigiYatra and non-DigiYatra travelers. The airport has increased its terminal entrance points from 24 to 68, doubling its processing capacity. The new technology reduces kerbside wait times and allows passengers to travel without displaying their ticket, boarding card, or identity verification.
The digital gateway initiative at Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been expanded significantly, improving the travel experience for both DigiYatra and non-DigiYatra travelers.
Without making any structural changes, the airport expanded its terminal entrance points (eGates) from 24 to 68, the most of any airport in the nation. Through this development, the processing capacity of CSMIA will be tripled, reaching 7,440 passengers per hour at Terminal 2 (T2) and 2,160 passengers per hour at Terminal 1 (T1).
Travelers may now travel more conveniently and efficiently thanks to the new digital gateway technology, which drastically cuts down on kerbside wait times to less than a minute. The Mumbai Airport said that its T2 terminal now has 28 specialized DigiYatra eGates and 28 non-DigiYatra eGates, while T1 offers 6 eGates each for DigiYatra and non-DigiYatra passengers. This is made possible by merging technology, process excellence, big data analytics, and design thinking.
An extra 118 eGates are being installed at T2’s Pre-Embarkation Security Check (PESC) section to better expedite passenger flow. Passengers may travel via eGates without displaying their ticket, boarding card, or identity verification thanks to the Digital Gateway system, which makes use of IoT sensors and biometric face pods linked with the DigiYatra foundation.
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“Digi Buddies” have been sent out to help first-time DigiYatra passengers by guiding them through the usage of DigiYatra, Common usage Passenger Processing Systems (CUPPS), Common Use Self Service (CUSS), and Self Bag Drop (SBD).
The airport said that in order to improve the total security system at the kerbside, it would also install cameras with AI and ML capabilities.
We are thrilled to share the news of our DigiYatra facility’s substantial growth on the CSMIA digital gateway platform. This program is a reflection of our commitment to leading the way in innovative technology developments that improve the traveler experience. We are devoted to making sure that every traveler has a quick, safe, and smooth journey by putting in more eGates and sophisticated biometric technologies. A CSMIA representative said, “Our goal continues to be improving ease and efficiency, positioning CSMIA as a leader in airport innovation worldwide.
Furthermore, CSMIA said that it is concentrating on real-time information exchange and enhanced decision-making procedures in response to rising passenger traffic and anticipated expansion.
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